Customer Support

Contact Information

How We Can Help

General Inquiries

For questions about our services, programs, or general information, please email us at [email protected].

Technical Support

If you're experiencing technical issues with our website or online services, please include:

1. Description of the issue
2. Browser and device information
3. Steps you took before encountering the problem

Payment and Billing Questions

For questions regarding:

1. Payment processing
2. Donation receipts
3. Transaction disputes
4. Tax receipt requests

Please contact us with your transaction details and we'll assist you promptly.

Donation Support

Questions about:

1. Making donations
2. Recurring donations
3. Tax receipts
4. Donation allocation
5. Mission and programs

Donation Policy

As a nonprofit organization, all donations are final and non-refundable. Donations are considered charitable contributions to support our mission and programs.

If you believe there has been an error with your donation or if you have concerns about a transaction, please contact us immediately with:

1. Transaction ID or receipt
2. Description of the issue
3. Your contact information

We will investigate all reported issues promptly and work to resolve any legitimate processing errors.

Privacy and Security

Your privacy and security are important to us. We never share personal information without consent and use secure payment processing through Stripe.

Feedback

We value your feedback and suggestions. Please reach out to help us improve our services and better serve our community.

Last Updated: May 16, 2025